We have personally hand-selected or designed each Product we make available online. We have strict quality control processes which means only those Products that have passed our inspections are made available to you. When an order is received, we carefully recheck each Product prior to dispatch to ensure that it meets our strict standards.
Please be aware that our products are handmade from real, natural materials. Therefore they do not look like veneer, MDF or particle board that many mass-produced products are made from. Our products show the grain of real wood, the wearing of natural leather and cowhide, and the love of human hands - the beauty of nature and talent.
Please choose carefully as we are not able to accept “change of mind” returns or exchanges given the cost of shipment from NZ to US.
If you are unhappy with a Product purchased online, please contact us within 48 hours of receipt of the Product and we'll do our best to reach an acceptable solution.
We will accept returns, or can arrange a credit where the Product is damaged or faulty prior to delivery to you, or we have sent you the wrong Product.
We carefully check each Product before sending and we package each Product with care. If your parcel appears damaged upon receipt, you must note this with the carrier before signing for your parcel.
In order for us to accept a return, you must contact us within 48 hours of receipt of your order to let us know you wish to return the Product. You can email us at firstname.lastname@example.org and we will confirm the process for return.
The Product must be in its original condition and packaging, unused, unwashed and with the original sales receipt.
We will carefully inspect all Products returned to us, and where it is not possible to exchange or repair / replace due to the international shipping costs, we will offer you a refund on receipt of the faulty item.
All refunds are processed on the 30th of the month following receipt of the returned Product.